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Eldon-C-Stutsman-Inc-September-STRIVEr-Heidi-Smith

September STRIVEr: Heidi Smith

JennyOctober 14, 2022General, Stutsman Logistics STRIVEr

With little review and guidance, our September STRIVEr took the lead to make sure our logistics division was handling claims issues. Heidi Smith, carrier development manager, exceeded expectations by not only tackling those pending claims but took the time to develop a procedure that we use today. Read Heidi’s nomination that earned her the September STRIVEr award.

Nomination

“After an employee departure, there wasn’t anyone within the organization that had experience dealing with claims issues. Several claims were pending and months had passed since anyone had addressed them with the appropriate parties. After reviewing with Heidi, and with little guidance, she put together a process by which we manage them today. She reigned in old claims that had not been reviewed or processed, set up a standard operating procedure for new claims, implemented the process within McLeod for visibility, and directed communication between parties. She had to learn what each party normally expects, is entitled to, and what should be presented in order to facilitate a favorable outcome. It was a fine example of someone seeing a potential problem within the organization and working for a solution. Today we have been able to instruct all the staff on the proper technique of information gathering and recording which expedites our process and improves the customer experience in the event of a claim.”

Values Represented

Take the Lead | Value Collaboration | Exceed Expectations

What is the STRIVEr program?

The Stutsman STRIVEr program is about celebrating the employees who epitomize our core values in the mission to serve customers, fellow employees and the community for success. Although most nominations come from fellow employees, we love when customers have a success story to share as well!

Have you seen a Stutsman employee exceed expectations like Heidi? Nominate them for STRIVEr of the Month here.

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May STRIVEr Brian Eichelberger

General

May STRIVEr: Brian Eichelberger

From wowing a customer with outstanding communication and service to canceling a day off to make sure freight got updated and booked, our May STRIVEr took the lead and adapted his schedule to make sure logistics customers were taken care of. Read how Brian Eichelberger’s expertise and flexibility earned him the May STRIVEr award.

Eldon-C-Stutsman-Inc-Meet-Our-2023-Interns

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Meet Our 2023 Interns

Summer has a way of bringing a much needed refresh: a new crop planted, empty manure pits, and for us, a new group of college students joining our team. The 2023 intern class will be found serving our agronomy customers through scouting-based services. With their fresh ideas and passion for the agriculture industry, we’re excited […]

Eldon-C-Stutsman-Inc-April-STRIVERs-Ryan-McCarty-Brittanie-Oolman

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April STRIVErs: Ryan McCarty & Brittanie Oolman

It’s always a joy to hear about a customer’s positive experience. When Ryan McCarty and Brittanie Oolman learned about an issue with a wholesale hose and valve order, they didn’t hesitate to take the lead and correct the issue. Here’s the customer feedback and the nomination that earned Ryan and Brittanie the April STRIVEr honors.

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Eldon C. Stutsman, Inc.
121 Lassie Street
Hills, Iowa 52235
Phone: 319.679.2281
Phone: 800.669.2281
Fax: 319.679.2900

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