Frequently Asked Questions
How do I update my account information?
» Call us at 1.800.669.2281 or 319.679.2281 and ask for the credit department or accounts receivable.
How do I place an order?
» Call the direct Wholesale Hose & Valve customer service phone at 319.679.7283 or the main line at 319.679.2281 and ask for Wholesale Hose & Valve customer service.
» Email us at [email protected]. Please reference the quote number on the purchase order.
» Fax us at 319.679.2929 – Attn: Wholesale Hose & Valve Dept.
When should I contact my sales representative vs. customer service?
Feel free to contact either your sales representative or customer service anytime.
» A sales representative most commonly helps with special quotes, technical questions regarding products and non-stock items.
» A customer service representative most commonly helps with providing quick responses on price and availability of stock items and placing an order.
How do I return a product?
Can I return a product without an RMA number?
No, products cannot be returned without an RMA number. An RMA number must be issued for all returns. Please see our Terms & Conditions.
I received my shipment and product was damaged. How do I file a claim?
All damage claims must be noted on carrier receiving paperwork.
how soon will my order ship?
Where are my orders shipped from?
how is shipping determined?
» Unless noted on the purchase order, orders will ship prepaid and add.
» Stutsman’s main parcel carriers are UPS and Spee-Dee Delivery.
Do you ship domestically and internationally?
» Yes, we ship domestically (United States).
What’s the difference between single vs. double acting hydraulic cylinders?
Both are hydraulically driven.
» Single acting cylinders have one port that pushes hydraulic fluid into the cylinder to open and a spring inside the cylinder pushes it back closed when the fluid is removed.
» Double acting cylinders have two ports on each side so pending the flow of the hydraulic fluid, the cylinder either opens or closes.
How do i know what cylinder will work with my valve?
Check out the MZ Cylinder to MZ Valve guide here.
Terms & Conditions
Credit
Net 30 with established credit. Unpaid invoices will be subject to a 1.5% monthly finance charge. We proudly accept Visa and Mastercard.
Unpaid account balances could restrict order shipment pending payment arrangements.
Shipping
Unless noted on purchase order, orders will ship pre-pay and add. Stutsman’s main parcel carriers include UPS and Spee-Dee Delivery. However, other carriers can be used upon request. Freight orders will be shipped with the most economical and time effective carriers.
A collect handling charge is applied due to the rising cost of shipping material; such as boxes, tape and packing. We have implemented a collect handling charge of $10.00 per order on all small package collect shipments effective 9.23.22. This charge will be removed if shipping prepay and add.
Claims
All damage claims must be noted on carrier receiving paperwork. Shortages and/or errors must be noted at time of delivery and reported within 7 days of delivery. Please contact wholesale hose & valve customer service at 319-679-7283 with concerns regarding your order. You can also email [email protected].
» Special order items may be subject to prepayment.
» An RMA must be issued for all returns.
» Stocked items are returnable within 30 days and may be subject to a 15% restocking fee.
» All prices subject to change without notice.
Returns
» RMA is not a guarantee of credit.
» Return items with RMA packing list and RMA number written on all packages.
» May be subject to a 15% restocking fee.
» Customer is responsible for return freight back to Eldon C. Stutsman, Inc. -Hills, Iowa
» Credit will be issued upon inspection of returned goods.
» RMA expires 30 days from issue date. If product is not returned in the 30 day window, RMA will be voided.
Ordering
» To place an order, reference quote number on PO and email purchase order to [email protected].
» All stock items ship within 2 business days from time of confirmation or from time of payment on credit card orders.
**This excludes special order, out of stock and backordered items as lead time may apply.
